Privacy Policy

Here at Ollie & Eve, we understand that as a customer, privacy and how your data is shared is important. It is important to us as well and it is governed by the law. We respect and value everyone’s privacy that visits our website (www.ollieandeve.co.uk), Instagram page @ollieandeve and Facebook page @ollieandeve.

We ask that you please read this Privacy Policy carefully and ensure you understand the information provided as your acceptance of our Privacy Policy begins from the moment you use our sites. This policy outlines the way in which your data is collected and used and is consistent with your rights under the law and our obligations. If for any reason, you do not agree with anything in this Privacy Policy, you must stop using our sites immediately.

Our checkout and payment process is powered by Wix Payments. If you want to know more information about how data is collected and used by them, go to www.wix.com/about/privacy.

This Privacy Policy explains how your personal information is collected, used and shared when you visit our website www.ollieandeve.co.uk or use it to make a purchase.

Your information is used after you place an order such as processing your payment, shipping information and sending you invoices and order confirmations. As well as this, your personal information used when placing an order is used for communication with you and to provide you with advertising or further information relating to our products or services.

Information from the device you use (such as the I.P. address) may be used to generate non-identifiable usage analytics as to how our site is interacted and used, in order to improve your future user experience.

How do we use your data?

To provide and operate the Services;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
To comply with any applicable laws and regulations.

How long do we keep your data?

It is a requirement under UK tax law to keep a customers personal data (name, address and contact details) for at least 6 years and then will be destroyed. If you opt-in to any marketing such as email subscriptions then this will be kept until you notify us that you do not want to receive this information from us anymore.

Data sharing

With regards to your personal information, we will NOT transfer, sell or trade this information to any Third Parties. “Third Parties” does not include website hosts and other specific parties that are involved in the operation of our website and business as well as our services to you insofar as these third parties are in agreement to keep this information strictly confidential.

We may share your personal information when required to comply with laws and regulations that are applicable, or to protect our rights.

Storing Personal information

Ollie & Eve is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Third-party links

We may include links to third parties for your convenience or consideration. This does not mean that we approve such sites privacy policy and, therefore, you should review their privacy policy before you use their site(s).

If you believe that your information that we process is incorrect, you can request to see this information and can also have it deleted or corrected if necessary. If you have a complaint that you would like to raise regarding how your personal data is being handled by us, you can contact us directly using the contact details below and we can investigate the matter further and we will take appropriate corrective action.

In the very unlikely event that you are not satisfied with our response or are not happy with the way your personal information has been processed by us which you think is not in accordance with the law, you can make a complaint to the Information Commissioner’s office (ICO) found at www.ico.co.uk

Address: 79 Lucas Close, Crawley, RH10 7EY

Email: hello@ollieandeve.co.uk

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

By using our site, you consent to our privacy policy. This policy is effective from 20 June 2021